Backorders

When backorders occur, we will take into account the nature of the order and refund the amount for the item out and/or contact the customer with the options of refund or hold and wait-to-ship.

Returns

IN-STORE PURCHASES

WEB & PHONE PURCHASES

Some general rules:

Tracking

Most web orders ship with UPS. Customers are notified and generally issued tracking numbers at time of shipment. Tracking numbers are also kept on file here at the store. If you have any questions tracking your shipment or checking order status, please call 512-326-4474 and ask for the shipping manager or email orders@ecowise.com.

In the event you receive a damaged package, with few exceptions you must notify Eco-Wise within 48 hours of delivery. This is necessary for us to pursue recourse with the courier service. Please retain original packaging, or refuse package when delivery is attempted if package is obviously damaged. We will do our best to replace your purchase immediately, but this is heavily dependent upon determining responsibility of damage prior to recourse.

If damage is not obvious or package was accepted anyway, please contact Eco-Wise and ask for the Shipping Dept, at 512-326-4474, with detailed information pertaining to appearance of damage, packaging, and interaction with the delivering courier. We will work with you and the courier service to remedy the situation and satisfy the customer as soon as possible.